Cookies on Haydock Music We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
Returns Policy
1. Returns
- EEC based mail order customers have a 14 day cooling off period from receipt of goods during which they have the right to return for a full refund. Excludes furniture and special order.
- This does not apply to products where there are hygiene issues.
- All goods returned are at the customer's cost, they must have their original packaging and be in brand new unused condition.
- We recommend that any returns are made by using a national courier service and fully insured in case of loss or damage.
2. Goods damaged in Transit
- All goods must be inspected on receipt and any damage reported to us within 48 hours.
3. Faulty Goods under guarantee
- If you believe your instrument is faulty under a manufacturing defect please email us on info@haydockmusic.co.uk
- Please provide as much detail as possible to help us ascertain the best solution.
- Our team will then advise you on the next step which may vary depending on a number of factors including value, size and age of faulty product.
- Rest assured that our team will resolve your issue with the least possible inconvenience.
- If you are local to our store and wish to bring the faulty item in personally then please contact a member of our support team before visiting.
- Depending on the nature of the problem, they may be able to arrange to have it replaced whilst you wait.
- Our sales team are unable to process returns/exchanges without prior authorisation from our manager. Therefore, if you visit without having contacted them you may have to leave the faulty item in store
- The majority of problems can be sorted quickly/easily providing you notify support of your intention to visit and the nature of the issue in advance.